FAQs

We support ordering without registration, of course you are welcome to register, we will regularly send you new products and promotions. Sign up here

https://bresun.net/pages/ordering-guide

Due to the remoteness of some areas or the impact of shipping policies, please contact us to confirm the shipping cost.

You will be able to check the status and details of your current and previous orders by visiting My Account >My Orderafter you log in.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us at WhatsApp：+86 18676220940

No, we currently do not allow you to make changes once an order has been placed at customer side,we suggest you contact us to confirm if it's possible do it or make a new order directly.we will ship all your latest orders together.

Yes you can, we support most currency payments

We currently accept PayPal as methods of payment only. We are working towards accepting credit card payments and bank remittance directly in future. Please check with us soon for any further updates. We apologize for any inconvenience caused.

All of products are ship from China.

DHL, FedEx, UPS, etc., the best shipping method according to the forwarder company policy and customs policy.

It depends on the shipping method you choose, if you have requirements for the delivery time, please choose the fastest delivery shipping method (DHL).

Normally we will ship it out within 3-7 days after order was processed, only when the products in high demand or out of stock will take more time.

The tracking number will be updated on your order by shipping code, just view your order you will find it. You can track it directly on our website, please click here.

Please choose the voltage that matches your local. Our machine provides two standard choices, 110V+10% and 220V+10%, some devices are smart adaptive voltage.

Yes, Of course. We have videos in details, online video teaching is available, please subscribe to our YouTube channel.

We will configure the local socket fittings according to the address of the recipient, or please note what plug you require in the order.

It is paid by Receiver. Bresun is responsible for arranging the shipment of your order. However, it’s your responsibility to pay any duties and taxes charged by customs in your country and prepare the required clearance documents.

Sorry we cant calculate as different country has different custom policy. Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments. You are responsible for finding out the situation in your own country.

All products manufactured or supplied by Bresun are provided a one-year warranty based on the date of purchase to assure you a stable performance. If you find any defective ones during the warranty, please feel free to contact us at 835936406@163.com for return/exchange or refund. Warm reminded: To avoid man-made damage in the process of using, thus made it out of warranty scope, please test all the products before installation.

(1) Out of warranty period.

(2) No REWA QC marks.

(3) Improper operations like water damage, incorrect installation that result in flex cable damage, screen damage, scratch, or bezel damage.

Bresun accepts merchandise returns/exchanges due to non- physical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund/return/exchange within 7 days of the recipient.

Check out our Return / Refund / Exchange Policy for more information on how to return/refund/exchange a item.

Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.

A. Refuse delivery of the package and inform Bresun.

B. Damaged package/product after confirmation of the receipt: take a photo and contact Bresun within 7 days of the receipt. Bresun will offer a solution after negotiation with the Courier (return or exchange).

Take a photo and contact Bresun for return&refund or replacement.

Within 14 days of receiving your order, you may exchange a new product unconditionally (no refund).

Take a photo and contact Bresun immediately. Once confirmed, we will rearrange the shipment as soon as possible.

Note: The customer is responsible for shipping costs for returns.

When you submit a request for a return, our Customer Service Team will advise you for the warehouse address to send your item.

Yes, you need to provide the tracking number of the returned item, we require that you track the returned item.