Can I return my product?
We accept returns within 14 days from the delivery date of your order for a refund of the goods you purchased from us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at WhatsApp：+86 18676220940. If your return is accepted, we’ll send you a return shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please do not ship item back without any registration. Otherwise, we can not handle your return and it will be destroyed. Then the refund will be not issued.
Who pays for the shipping?
If the item is being returned for a quality reason, like it is damaged, faulty and not working, or you receive a wrong item, please contact us and we will cover the cost of shipping. If possible, we would like to see pictures of the damage, video for not working.
However, If you are not satisfied with the item you bought or change your mind, you can get partial refund (minus the shipping cost, 10% handling cost ), or exchange to another item you want. Customer need to be responsible for both shipping fee.
When should I send the product back?
You should send it back within 14 days of your return claim.
Please put the product with all of its accessories, gifts and manuals back into its original box. Once the package was picked up by the post office, please get back to provide us the tracking number. (VERY IMPORTANT!)
How and when will I get my money back?
Once we receive the products and our staff check all is fine, you will get a confirmation by email. Then your money will be paid back within 3-5 business days in the same way you made the purchase.
As our staff need to handle tons of parcels, we recommend you can keep an eye on your return and remind us to check your case in time.
If we are on holidays, please allow us to process your refund as soon as we get back to work.
We don't accept any return or refund resulting from:
You're refusing to pay the customs clearance fee;
You're preparing the wrong clearance documents;
You're placing a wrong order;
Custom products (such as special orders or personalized items)