Guarantee
We check our products one by one before we pack and ship to make sure they are all what you ordered, to make sure the quantity and in good condition.
We provide 3 months international warranty. You can get free exchange or repairing service within this period since you paid. We are responsible for all the charges and fees caused by exchange or repairing service.You must tell us what the defect is and give us your order number. Deaflon does not offer replacement or repair service with an expired warranty.
Return/Refund
1. You have 7 days to contact us and 30 days to return it from the date it was received.
If this item is in your possession more than 7 days, it is considered used and we can not refund or send replacement.
Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you shoud provide us with the shipping tracking number and specific reason for the return.
Feedback
1. Our service may be not best but pledge to become better and better.
2. If you have any displeasure on our product, please no hesitate to tell us. We will help you to solve it. Your satisfaction is our first priority. We appreciate your positive feedback.
3. We sincerely ask you not to leave negative feedback before contacting us. No seller can ensure no problem but value how to solve problem
Shipping Fees
Shipping cost will be calculated and displayed at checkout based on your destination country and package weight.
Customs, Duties & Taxes
Buyers are responsible for all import duties, customs fees, VAT and local taxes charged by your country upon arrival.
We do not cover any customs clearance charges. We will not mark orders as "gift" to avoid customs duties as this violates international shipping regulations.
Shipping Address
Please double-check your shipping address at checkout. We are not responsible for lost or undeliverable packages caused by incorrect or incomplete addresses provided by customers.
If the package is returned to us due to wrong address, the customer will bear the return shipping cost and re-shipping cost.
Tracking Number
Once your order ships, we will provide you with the tracking number. A shipping confirmation email with tracking details will be sent to your registered email address. You can track your package via the tracking link provided.
Tracking information may take 2–5 business days to update on the carrier’s system after shipment.
